GLOSSARY

AREAS |

  • Access to non-grant finance
  • Business planning and management skills
  • Financial management
Crowdfunding

Crowdfunding is the use of small amounts of capital from a large number of individuals to finance a new business venture.

AREAS |

  • Business planning and management skills
  • ICT literacy skills
  • Marketing / promotion
Customer Relationship Management (CRM)

Customer relationship management (CRM) refers to the principles, practices and guidelines that an organization follows when interacting with its customers. From the organization's point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, and forecasting and analysis of customer trends and behaviors. Ultimately, CRM serves to enhance the customer's overall experience. Source: https://www.investopedia.com/terms/c/customer_relation_management.asp

AREAS |

  • Business planning and management skills
  • EU programme awareness
  • EU Single Market
  • EU wide tools and resources
De Minimis Aid

De Minimis Aid is small amounts of State Aid given to an enterprise which cannot exceed €200,000 over any three fiscal years to any company irrespective of size or location. De Minimis Aid can come from any State body, agency or department. If a Company is part of a group then the €200,000 limit applies to the group. Source: Enterprise Ireland: https://www.enterprise-ireland.com/en/About-Us/Services/De-Minimis-.html

AREAS |

  • Pathways to market
Demographic segmentation

is market segmentation according to age, race, religion, gender, family size, ethnicity, income, and education. Demographics can be segmented into several markets to help an organization target its consumers more accurately. With this type of segmentation, an organization can categorize the needs of consumers.

AREAS |

  • Business planning and management skills
  • ICT literacy skills
  • Marketing / promotion
E-Commerce

Electronic commerce (e-commerce) is the marketing, buying and selling of merchandise or services over the Internet. It encompasses the entire scope of online product and service sales from start to finish. E-commerce tools include computer platforms, applications, solutions, servers and various software formats manufactured by e-commerce service providers and purchased by merchants to increase online sales. Source: https://www.techopedia.com/definition/351/electronic-commerce-e-commerce

AREAS |

  • EU wide tools and resources
  • Financial management
e-invoicing

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format.

AREAS |

  • ICT literacy skills
  • Marketing / promotion
e-Marketplaces

E-market is a virtual online market platform where companies can register as buyers and sellers to conduct business transactions online.

AREAS |

  • EU procurement / tenders
  • EU programme awareness
  • EU Single Market
EACEA (Education, Audiovisual and Culture Executive Agency)

The EU executive agency responsible for the management of EU Programmes in the field of Culture, Education & Training, Youth, Sport and Media (see EACEA website) Source: European Commission, H2020 Participant Portal http://ec.europa.eu/research/participants/portal/desktop/en/support/reference_terms.html

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